So uh, pic unrelated. I typed unaware into google images, and this is the most irrelevant photo I could find. So uh, there you go.

Onto talking about Customer Type #8: The Unaware. The people that are unaware that no, I do not work for corporate, and no, I have NO control over what the company decides to do.

Today a customer was ranting about Power Play. Power Play is our new program that is replacing MVP based on a point system. It’s a good deal for everyone (including people that don’t rent), except for people that use the Basic MVP that costs $14.99. The Basic MVP allows you to take out three movies at a time for five days at a base fee of $14.99, and can be any movie as long as it doesn’t have a “hot,” shelf liner under it. Converting to Power Play is going to be extremley difficult for the Basic customers, seeing as how it doesn’t offer as many points as they want.

This woman yelled at me for about twenty minutes about how I need to do something about this, and how it’s stupid. I had to remind her hundreds of times that I have absolutely no control over this, and that it’s the company’s decision, not mine. I offered her the guest relations phone number numerous times, but she continued to talk to me like it was my fault that Power Play didn’t suit her needs.

Eventually I cut her off and said, “I CAN’T DO ANYTHING ABOUT THIS, ALL I CAN DO IS GIVE YOU THE GUEST RELATIONS NUMBER,” and she accepeted my offer. As she walked out the door, she yelled, “THIS IS A FUCKING RECESSION!”

To conclude this topic, I have nothing else to say except for the fact that I’m trying to convince my District Manager to have an after-hours district party. Haha.